FAQ
Answers buyers usually need before ordering
MOQs, samples, lead times, food-safety documents, payments and shipping — all in one place. Anything missing? Email sales@gaopak.com.
What is the minimum order quantity (MOQ)?
Most stock-size items start at 500–1,000 pieces. Custom-printed items typically start at 1,000 pieces (napkins and placemats at 5,000). The exact MOQ depends on size and print, and is confirmed in your quote.
How fast will I get a quote?
Within 12 hours on business days. Send product type, size (or a photo), quantity and destination country to sales@gaopak.com or use the quote form.
Can I get samples before ordering?
Yes. Stock samples are free (you cover courier). Custom-printed pre-production samples are typically ready in 5–7 days and the sample fee is credited back on your bulk order.
How long does production take?
Typically 12–18 days after sample or artwork approval, depending on quantity and process. Rush options are available for some products — ask when you quote.
Do you help with artwork and dielines?
Yes, free of charge. Send your logo and brand colors; we prepare the dieline and a print proof for your approval before anything is produced.
Is your packaging food-safe for the US and EU?
We produce with food-grade materials and support FDA (US), EU 1935/2004 / EU 10/2011, LFGB (Germany) and REACH expectations, including food-contact declarations and accredited lab test coordination. Tell us your market and we'll confirm the documentation.
What eco options do you offer?
Unbleached kraft, FSC-certified paper, cornstarch/bagasse compostables, water-based barrier coatings instead of PE, PLA windows, and reusable canvas or Tyvek bags.
Can you print my logo on all products?
Yes — boxes, bags, cups, napkins, placemats, menus and cutlery sleeves can all carry your branding, with consistent color across the set.
What are your payment terms?
Standard terms are 30% deposit and 70% before shipment, by bank transfer (T/T). Other arrangements can be discussed for repeat customers.
Which shipping terms do you support?
EXW, FOB, CIF and DDP. For DDP we deliver door-to-door with duties handled, so you receive one invoice and the goods.
Can you ship boxes, bags and cups together?
Yes — consolidation is one of the main reasons buyers choose GAOPAK. One order, one quality standard, one shipment, one set of documents.
How do reorders work?
Your dielines, print plates and color standards stay on file. A reorder takes one email; production matches your previous batch.
Get your custom packaging quote
Send your product list or just an idea — quote and free design proof within 12 hours.